Return Policy:

Focus Nutrition (XyloBurst) will accept returns of any unopened product. All products being returned for a refund will be subject to a 15% restocking fee.

Shipping Policy:

Focus Nutrition (XyloBurst) charges a flat shipping fee of $4.95 per order. All processed orders will be shipped out of our facility by the following business day. All orders are shipped via USPS or UPS.

Privacy Policy:

We care about your privacy. Our Privacy Policy outlines how we collect and use the personal information you provide to us and to assist you in making informed decisions when using our web site. We respect your privacy and thank you for your trust while visiting and/or conducting business with Focus Nutrition, the parent company of XyloBurst.

Information We Collect

When you visit our Web site you may provide us with two types of information: personal information you willing choose to disclose that is collected on an individual basis and web site use information collected as you and others browse our Web site.

Personal Information You Choose to Provide

Ordering Information

In order to best serve you, you will need to provide us information about yourself and/or your business when you place an order. This information is stored in our data base. Your credit card information is not stored in our system.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. This information is stored for our use only in order to better assist you.

Web Site Use Information

Our web site utilizes a standard technology called "cookies" (a small text file containing characters that uniquely identifies your browser). When visiting a web site, your browser will store information (cookies) about that site on your hard drive. We use cookies to improve the quality of our service by tracking user trends, such as pages viewed, date and time of visits, time spent on our web site and web sites visited just before and right after visiting our web site. Most web sites are initially set up to accept cookies, but you can reset your browser to refuse cookies or indicate when a cookie is being used and sent to your computer. Cookies do not allow us access to any personal information. We only have access to personal information you voluntarily provide us. 
 

How Do We Use Information We Collect?

Information acquired through the use of cookies allows us to calculate how many people are visiting our web site and which pages are most popular. This information helps us constantly improve our site and be able to better serve our customers.

How Do We Use Your Information?

Focus Nutrition (XyloBurst) will not share, give away, rent or sell your information with any third parties for their marketing purposes. All information is for our internal use for the purpose of improving our web site. On occasion persons who have placed orders from our web site, or voluntarily provided personal information, may receive email notifications directly from us to inform of new products, regarding order status or to inform of items with price reduction in which we feel you may be interested.

Information Security

We take appropriate action to protect against unauthorized access to or unauthorized disclosure of your personal information. Access to your personal information is restricted and only used by authorized Focus Nutrition employees, contractors and agents under circumstances when it is necessary to perform job functions or improve our service to you.